PRIVACY POLICY

National Renewable Electrical Services Ltd

1. Introduction

National Renewable Electrical Services Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website:
https://nationalrenewableelectricalservices.co.uk

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Company Details

  • Company Name: National Renewable Electrical Services Ltd
  • Company Number: 14451673
  • Registered Address: 3 Sanctuary Close, Kessingland, Lowestoft, NR33 7SX
  • Email: info@nres.uk
  • Phone: 01174730308

3. What Data We Collect

We may collect and process the following data:

Information you provide:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Property details (e.g. roof type, energy usage)
  • Information submitted via contact forms or quote requests

Automatically collected data:

  • IP address
  • Browser type and version
  • Pages visited and time spent on site

4. How We Use Your Data

We use your data to:

  • Respond to enquiries and provide quotes
  • Arrange consultations or surveys
  • Provide our solar and electrical services
  • Send marketing communications (if you opt in)
  • Improve our website and services

5. Lawful Basis for Processing

We rely on the following lawful bases:

  • Consent – for marketing communications
  • Contract – to provide quotes and services
  • Legitimate Interests – to improve services and respond to enquiries

6. Marketing Communications

We may send you marketing emails or messages if you have opted in.

You can unsubscribe at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us at info@nres.uk

7. Cookies & Tracking Technologies

We use cookies and similar technologies, including:

  • Google Analytics (to analyse website usage)
  • Meta Ads (for advertising and remarketing)

These tools may collect anonymised data about your browsing behaviour.

8. Data Sharing

We do not sell or share your personal data with third parties for marketing.

We may share data only where necessary to:

  • Comply with legal obligations
  • Deliver our services (e.g. internal systems)

9. Data Retention

We retain personal data only as long as necessary:

  • Enquiry data: up to 12–24 months
  • Customer data: up to 6 years (for legal/accounting purposes)

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact: info@nres.uk

11. Complaints

You have the right to lodge a complaint with the
Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

12. Data Security

We implement appropriate technical and organisational measures to protect your data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Please check this page periodically.