Insurance Information

National Renewable Electrical Services Ltd maintains the following insurance cover:

• Public Liability Insurance: £2,000,000
• Professional Indemnity Insurance: £500,000

 

Copies of our insurance certificates are available upon request.

Customer Complaints Procedure

At National Renewable Electrical Services Ltd, we aim to provide a high standard of workmanship and customer service. If you are dissatisfied with any aspect of our service, we encourage you to contact us so that we can resolve the matter promptly.

Stage 1 – Contact Us

Please submit your complaint using one of the following methods:

• Email: info@nres.uk
• Telephone: 0117 473 0308
• Post: 3 Sanctuary Close Kessingland, Lowestoft, NR33 7SX

 

We will acknowledge your complaint within 5 working days.

Stage 2 – Investigation

We will investigate your complaint and provide a written response within 10 working days where possible.

Stage 3 – Escalation

If you remain dissatisfied following our response, you may refer the matter to our certification body:

NAPIT
Website: NAPIT

Where applicable, customers may also have access to alternative dispute resolution services through TrustMark and relevant scheme providers.